A different type of credit that may be assigned to your account is a cash-exchangeable credit. For complete information on Rewards and Credits, please click here.
Refund credits have the equivalent value in cash, should the customer wish it exchanged for cash. Refund credits are recorded under your account in cases where
- an ordered and paid for item is unavailable or out of stock
- payment made exceeds the invoice or order amount
- an item is returned in mint, resaleable condition.
Refund Credits are by default credited to your account. If you wish to keep them as credits, no further action is required on your part. Use this form if you wish your Refund Credits exchanged in cash.
Information you submit is private and will not be shared. Request for refunds are normally processed within 3 to 7 business days. Thank you.