Where do you deliver?
We ship anywhere in the Philippines. If you are an international customer, please contact us to check if we are allowed to ship to your country and for delivery rates. Both local and international customers are welcome to try our range of digital and downloadable products which do not require shipping.
How will my order be sent?
Your order will be sent via standard or express local couriers with tracking details and/or the courier’s contact pages. We aim to provide you with a secure and reliable delivery process every single time, and except for Free Shipping options, you orders are insured by us or by the courier.
What are the delivery modes?
You can choose between Standard or Express Delivery.
- Free¹: Standard Nationwide (Uninsured): Despatched within 7 days (Free)
- Flat*: Standard Metro (Insured): Despatched in 3-5 days (65)
- Flat*: Standard Provincial (Insured): Despatched in 3-5 days (218)
- Flat: Express Nationwide (Insured): Next-day despatch (350)
- Custom Special Weight Shipping above 3kg: Request for a Quote (TBQ)
¹Free shipping is valid for orders above 3.000. Use code: ALWAYSFREE. For orders with electronics and machines, we highly recommend that you pick an insured option P&P for your order.
*Flat Standard (Insured) rates are for packages up to the first 6lbs in chargeable rate. Indicated P&P flat rates are the maximum you can be charged for your first 6lbs. In some cases, you may be charged less.
Sales: Occasionally, shipping charges may change for sales and other promotional events.
Free Pick up in-store (Future option): We are also working on a free “pick up in store” option which will be available presently.
Consolidation of orders may be arranged on a case-to-case basis. Paid for items may be held and consolidated with orders within the same calendar month. Major clearances and promotions may not be held for consolidation.
From time to time, we also offer no-minimum Free Shipping vouchers. Follow us on Facebook to keep track of such and other promotions.
My order has been delayed, what should I do?
In the event that you are unable to track your order via the courier using the waybill number that is provided to you, or if your package has not arrived after at least a week, please get in touch with us and quote your order reference number. We will gladly help with checking for the status of your delivery.
We always aim to provide you with a good full customer experience. To help us in dealing with the most urgent concerns immediately, please only notify us if you haven’t received your order within the provided window.
Packages are not considered lost until after 14 days (for Metro deliveries) and 21 days (for Provincial deliveries).
I ordered an Out of Stock item, how long will it take?
Backorders and pre-orders are under the Kaera Crafts Special Orders system and usually take between 2 to 8 weeks to fulfill. You will be notified about any progress and updates regarding your order. Please also note that items made by Special Order are still subject to availability. For more information on the Kaera Crafts Special Orders system, please click here.