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Frequently Asked Questions

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Order Summary

Ordering

Are items ordered online available for "pick up"?

Can I change or cancel my order?

Will I receive a confirmation of my orders?

Are all items online available?

Payment

Which methods of payment do you accept?

I have completed my payment via DBT, what next?

Do you sell, give out, and accept gift cards?

Packing & Postage

Where do you deliver?

How will my order be shipped?

What are the delivery modes available?

May I request for separate orders to be consolidated to save on shipping.

My order has been delayed, what do I do?

Returns & Exchanges

I want to replace my items, can I do that?

I simply changed my mind about my order, can I return the item?

How do I process my returns?

Do I get a refund for the shipping charges and does my refund come in store credits only?

How long will it take for me to get my refund?

Policies

Ethics and other policies

Notes

Other Policies

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